Key Responsibilities
Trade Execution & Contract Management
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Execute physical refined product transactions in accordance with contractual terms, charter parties, Incoterms and internal procedures.
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Review sale/purchase contracts, CP terms, nominations, blending instructions, quality specifications and documentary requirements.
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Communicate operational details accurately and in real-time to suppliers, buyers, brokers, agents, terminals and vessel owners.
Cargo & Vessel Operations
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Manage vessel nominations, stowage planning, heating requirements, and pre-fixture checks.
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Oversee loading/unloading operations, STS transfers, blending/comingling, re-grades, and ullage optimization.
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Monitor daily voyage progress, port constraints, ETA updates and operational risks with owners/charterers.
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Manage product quality control and coordinate with surveyors and labs on sampling, testing and dispute resolution.
P&L Defence, Optimisation & Cost Control
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Protect and enhance the P&L by minimising demurrage, freight overruns, heating costs and operational delays.
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Identify optimisation opportunities in blending, tank utilisation, voyage routing and product logistics.
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Validate freight invoices, demurrage claims, port charges, inspection costs and other operational expenses; negotiate discrepancies.
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Provide traders with operational insights to support commercial decision-making.
Documentation, Systems & Compliance
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Prepare, review and process bills of lading, COQs/COQs, NOR/SOF, LOIs, LCs and all other operational documents.
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Ensure the timely settlement of freight, hire, demurrage and port costs.
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Maintain accurate operational data in trading systems (e.g., IMOS, Veson, Endur, Allegro, Triple Point).
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Support compliance, sanctions screening, KYC of vessels and counterparties, and HSSE requirements.
Stakeholder Coordination
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Liaise daily with traders, freight, risk, credit, finance, legal, claims and back-office teams to ensure seamless deal execution.
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Act as the central operational contact for counterparties, terminals, surveyors, brokers, agents, owners and ship managers.
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Coordinate with terminals regarding tank availability, cargo readiness, blending and scheduling constraints.
Logistics, Inventory & Scheduling
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Coordinate stock movements between terminals, refineries, storage tanks and vessels.
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Manage floating and shore tank inventories, heating programs, tankage utilisation and month-end stock reconciliation.
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Prepare operational forecasts, exposure reports and scheduling summaries for traders and management.
Problem Solving & Issue Resolution
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Proactively identify and mitigate operational risks, escalating where needed.
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Handle operational incidents including off-spec cargoes, equipment failures, port delays and claims.
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Lead investigation and resolution of cargo disputes, demurrage claims and operational non-compliance.