Head of Client Service Group

Location Luxembourg
Discipline: Global Markets
Job type: Permanent
Contact name: Lucy Schofield

Contact email: lucy.schofield@venturesearch.com
Job ref: 1903
Published: about 1 month ago
Head of Client Service Group - Luxembourg

Venture Search is partnered with an esteemed international fund distributor headquartered in Luxembourg, dedicated to delivering exceptional financial services to their global client base. They are seeking a dynamic and experienced professional to lead our Client Service Group.
As the Head of the Client Service Group, you will play a pivotal role in ensuring the highest standards of client satisfaction and service delivery. Your primary responsibility will be to oversee and lead the Client Service team, fostering a customer-centric culture and driving operational efficiency.

  • Support of sales partners and guarantee of professional and success-oriented partner services in the back office
  • Management and implementation of customer development and loyalty campaigns
  • Responsible for managing the processing of customer inquiries in the after-sales process
  • Direct contact person for Relationship Management
  • Responsibility for the CRM system (Cobra) in the areas of data maintenance and evaluation, partner loyalty and service
  • Creation of meaningful reports and dashboards to review activities and identify optimization potentials
  • Continuous activity controlling to increase efficiency
  • Preparation and updating of customer documentation including presentations and information materials. Ensuring the quality and timeliness of all documentation to best meet customer requests and requirements
  • Conduct market analysis, product performance assessments, and competitor analysis to identify market opportunities
  • Planning, organization and execution of events
  • Ensuring smooth event execution and customer satisfaction

  • Fluent in German and English (written and spoken).
  • Bachelor's degree in Finance, Business, or a related field.
  • Proven experience in a client service management role within the financial services/insurance industry. A CFA holder is preferred, but is not essential.
  • Strong leadership skills with the ability to inspire and motivate a team.
  • Excellent communication and interpersonal skills.
  • Analytical mindset with a focus on continuous improvement.
  • In-depth knowledge of fund distribution and investment products is a plus.

If interested, please email lucy.schofield@venturesearch.com with your CV to arrange a confidential discussion.