The Senior Analyst – Trading Solutions will oversee IT operations and delivery activities supporting the trading business. The role is responsible for ensuring stable, high-quality trading system performance, effective service management, and timely delivery of system enhancements aligned with business objectives.
The position acts as a key interface between trading, operations, IT and external vendors, with a strong focus on service quality, system reliability and continuous improvement.
Key Accountabilities
Service Management & Operations
-
Oversee IT service management activities, including monitoring and management of tickets and service requests.
-
Analyse service performance, identify improvement areas and report service quality metrics to business and IT stakeholders.
-
Conduct service quality assurance and proactively monitor system performance issues.
Vendor & Delivery Management
-
Manage external system integrators and service providers to ensure timely, high-quality delivery of contracted services.
-
Coordinate vendor activities across development, support and release cycles.
Trading Systems Expertise
-
Maintain strong working knowledge of the Endur trading platform, including:
-
System architecture
-
Core front, middle and back-office modules
-
Endur data model
-
-
Support trading system configuration, enhancement and issue resolution across the trade lifecycle.
Business Engagement & Solution Delivery
-
Work closely with business stakeholders to understand requirements, clarify problem statements and deliver effective solutions.
-
Assess change requests and define system solutions aligned with business objectives.
-
Translate business needs into functional specifications and support delivery through to implementation.
Infrastructure & Environment Coordination
-
Coordinate with infrastructure teams on all technical environment activities, including:
-
Production patch deployments
-
Test environment setup and refresh
-
Server maintenance and system availability
-
Testing & Change Control
-
Design, plan and manage User Acceptance Testing (UAT) in close collaboration with business users and IT stakeholders.
-
Ensure changes are tested, documented and implemented in line with agreed standards and timelines.
Trading Business Knowledge
-
Demonstrate strong understanding of the energy trading value chain, ideally across crude oil and refined products, from front office through to back office.
Generic Accountabilities
Supervision
-
Plan, supervise and coordinate activities within the assigned area to meet functional objectives.
-
Support the onboarding and development of new team members to ensure effective contribution to department goals.
Policies, Systems & Processes
-
Implement approved policies, processes and systems to support consistent and efficient execution of departmental activities.
Performance Management
-
Contribute to the achievement of departmental performance objectives through effective delivery and service management.
Innovation & Continuous Improvement
-
Design and implement tools and techniques to improve process quality, efficiency and system performance.
-
Identify opportunities to enhance internal processes and align with best practices and industry standards.
Reporting
-
Provide input into regular progress and performance reports for management, highlighting key risks, issues and improvements.